MEMORANDUM

 

To: Team CVS

From: Lisa Bisaccia, EVP and Chief Human Resources Officer

Date: November 2, 2019

Subject: Our Values are at the Heart of What We Do.

 

A strong foundation of values is often what sets market leaders apart from the pack. Here at CVS, we think of our values as the core guiding principles that act as the foundation of our organization. These principles guide every decision and serve as our fallback in times of uncertainty.

Over the last few years, we have made difficult decisions that have costs us billions in revenue, but these were decisions, we felt, that were necessary and consistent with our purpose and values – helping people on their path to better health and to appreciate people for who they are and who they represent. We are a company that value transparency and authenticity and so we view values as the core guiding principles that act as the foundation of our organization. It is within this light, that we would like to reinforce these values and to invite all employees to play their part in living and sharing them on a daily.

We have posted a new video (reflecting theses values) on all our internal viewing platforms to reiterate our commitment to said values and it also speaks to the heart of who we are as a company. This video shares our impact in respect to innovation, collaboration, caring, integrity and accountability within the corporate space. CVS continues to demonstrate a willingness to, not only sacrifice, but pay for being true to our values. This is who we are.

 

—Lisa

NB. A link of the video can be found here. https://youtu.be/kiy2oggMbEg

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